{"id":2184,"date":"2020-08-26T14:35:07","date_gmt":"2020-08-26T19:35:07","guid":{"rendered":"https:\/\/keisen.com\/aprendizaje\/?p=2184"},"modified":"2020-08-26T14:40:51","modified_gmt":"2020-08-26T19:40:51","slug":"avoc-parte-3","status":"publish","type":"post","link":"https:\/\/keisen.com\/aprendizaje\/avoc-parte-3\/","title":{"rendered":"\u00bfC\u00f3mo analizar la verdadera Voz de tus Clientes? Parte 3"},"content":{"rendered":"\n<p>En la tercera parte de esta emisi\u00f3n explicaremos tres herramientas m\u00e1s para el an\u00e1lisis y traducci\u00f3n de la voz de tus clientes, las cuales son:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Tabla de Segmentaci\u00f3n del Cliente (por la forma de usar nuestros productos o servicios).<\/li><li>Tabla de categorizaci\u00f3n de la VOC.<\/li><li>Matrices b\u00e1sicas para desplegar la VOC a procesos.<\/li><\/ul>\n\n\n\n<p>Si no has visto la primera y segunda parte de esta serie de webinars, te invitamos a verlas en el siguiente enlace: <\/p>\n\n\n\n<p>Primera parte: <a href=\"https:\/\/keisen.com\/aprendizaje\/avoc-primera-parte-1\/\">https:\/\/keisen.com\/aprendizaje\/avoc-primera-parte-1\/<\/a><\/p>\n\n\n\n<p>Segunda parte: <a href=\"https:\/\/keisen.com\/aprendizaje\/analizar-la-verdadera-voz-de-tus-clientes\/\">https:\/\/keisen.com\/aprendizaje\/analizar-la-verdadera-voz-de-tus-clientes\/<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"\u00bfC\u00f3mo analizar la verdadera Voz de tus Clientes? (AVOC) parte 3\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/iOpSpx4TzFg?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Te compartimos la bilbiograf\u00eda de referencia: <\/p>\n\n\n\n<p><a href=\"https:\/\/books.google.com.mx\/books?id=p8w__7iMU4EC&amp;printsec=frontcover&amp;dq=voice+of+the+customer+shillito&amp;hl=en&amp;sa=X&amp;ved=2ahUKEwjh0oeFtLnrAhVKYKwKHaWXC_8Q6AEwAHoECAUQAg#v=onepage&amp;q=voice%20of%20the%20customer%20shillito&amp;f=false\">Libro: Acquiring, Processing and Deploying<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/books.google.com.mx\/books?id=YjPA029I3lAC&amp;source=gbs_book_other_versions\">Libro: Moments of Truth<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.amazon.com\/Service-America-Economy-Karl-Albrecht\/dp\/0071377220\">Libro: Service America en the new economy<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En la tercera parte de esta emisi\u00f3n explicaremos tres herramientas m\u00e1s para el an\u00e1lisis y traducci\u00f3n de la voz de tus clientes, las cuales son: Tabla de Segmentaci\u00f3n del Cliente (por la forma de usar nuestros productos o servicios). Tabla de categorizaci\u00f3n de la VOC. Matrices b\u00e1sicas para desplegar la VOC a procesos. Si no [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2189,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","ngg_post_thumbnail":0,"footnotes":""},"categories":[5,6],"tags":[103,8,100,9,107,68],"class_list":["post-2184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calidad-y-mejora-continua","category-seminarios-online","tag-avoc","tag-calidad","tag-clientes","tag-mejora-continua","tag-segmentacion-del-cliente","tag-sistemas-de-calidad"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo analizar la verdadera Voz de tus Clientes? 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