{"id":2163,"date":"2020-08-14T11:21:27","date_gmt":"2020-08-14T16:21:27","guid":{"rendered":"https:\/\/keisen.com\/aprendizaje\/?p=2163"},"modified":"2020-08-14T11:24:48","modified_gmt":"2020-08-14T16:24:48","slug":"analizar-la-verdadera-voz-de-tus-clientes","status":"publish","type":"post","link":"https:\/\/keisen.com\/aprendizaje\/analizar-la-verdadera-voz-de-tus-clientes\/","title":{"rendered":"\u00bfC\u00f3mo analizar la verdadera Voz de tus Clientes? Parte 2"},"content":{"rendered":"\n<p>La importancia de <strong>analizar la verdadera voz de tus clientes es actualmente la clave para mantener una relaci\u00f3n sana y duradera con \u00e9l.<\/strong> Para conseguir esto, debes invertir recursos en <strong>analizar y construir marcos de trabajo que te faciliten conseguir informaci\u00f3n y la interpreten<\/strong>.<\/p>\n\n\n\n<p>En la segunda parte de esta emisi\u00f3n te diremos c\u00f3mo analizar la voz de tus clientes y sus necesidades <strong>utilizando t\u00e9cnicas y herramientas como<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>El Ciclo de Servicios.<\/strong><\/li><li><strong>Tablas de Proceso del Cliente.<\/strong><\/li><li><strong>Gemba VOC.<\/strong><\/li><\/ul>\n\n\n\n<p>Si no has visto la parte 1 de este webinar, te invitamos a verla en el siguiente enlace: <a href=\"https:\/\/keisen.com\/aprendizaje\/avoc-primera-parte-1\/\">https:\/\/keisen.com\/aprendizaje\/avoc-primera-parte-1\/<\/a><\/p>\n\n\n\n<p>Mira lo que en Keisen Consultores podemos hacer para ayudarte a Analizar la verdadera Voz de Tus clientes haz clic <a href=\"https:\/\/keisen.com\/es\/analisis-y-traduccion-de-la-voz-del-cliente\/\">aqu\u00ed<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"\u00bfC\u00f3mo analizar la verdadera Voz de tus Clientes? (AVOC) parte 2\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/eWgVZClMOIk?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>La importancia de escuchar al cliente es actualmente la clave para mantener una relaci\u00f3n sana y duradera con \u00e9l. Para conseguir esto, debes invertir recursos en analizar y construir marcos de trabajo que te faciliten conseguir informaci\u00f3n y la interpreten.<\/p>\n","protected":false},"author":3,"featured_media":2168,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","ngg_post_thumbnail":0,"footnotes":""},"categories":[5,6],"tags":[11,103,8,100,21,9],"class_list":["post-2163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calidad-y-mejora-continua","category-seminarios-online","tag-administracion","tag-avoc","tag-calidad","tag-clientes","tag-estrategia","tag-mejora-continua"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo analizar la verdadera Voz de tus Clientes? 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